How to have your AirPods Pro replaced for free if they have static or crackling


The Apple AirPods Pro is an amazing gadget powered by Apple that lets you listen to music and podcasts, converse with Siri, activate functions with a tap, check the battery capacity, and help locate them if they go missing.

Apple has launched a service program for AirPods Pro users who are having sound problems. If your AirPods Pro has an issue with static or crackling sound, Apple will replace them for free. So you don’t have to worry now; this post will clarify the problem, including which AirPods Pro are eligible and how to obtain replacement AirPods.

What is the problem with AirPods Pro?

Some AirPods Pro are faulty; according to Apple, AirPods Pro users might suffer from sound difficulties, including crackling or static sounds that worsen in loud surroundings or during chatting on the phone. According to Apple, active noise cancellation on some AirPods Pro devices results in a loss of bass sound or an increase in background sounds, such as traffic or jet noise.

Describe the issue

Affected AirPods Pro devices are those that were created before October 2020 and display one or both of the following:

Sounds of static or crackling when:

  • The noise level in the surrounding area has increased.
  • Using AirPods when exercising.
  • During a phone conversation
  • Active Noise Cancellation is not functioning correctly.
  • It may reduce the bass.
  • Instead of decreasing, background noises may become louder.

Active Noise Cancellation is a technology that reduces the amount of noise

Active Noise Cancellation is available on the AirPods Pro and AirPods Max. Both external and internal sounds are detected easily using microphones. Before you hear them, the unpleasant noises are silenced by anti-noise.

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Three noise-cancelling settings are available on the AirPods Pro:

  • Active Noise Cancellation (ANC) is a technology that attempts to reduce undesirable noise.
  • Transparency Mode lets you hear what’s going on around you by allowing external sounds to pass through. As a result, you can stay aware of your surroundings.
  • Your AirPods are not equipped with noise cancelling.

Change Your Preferences

Use your iPhone or your AirPods to change the noise cancellation settings on your AirPods Pro.


  • Select Bluetooth from the drop-down menu in the Settings menu.
  • Locate your AirPods in the device list, then tap the information I button next to them.
  • Noise Cancellation and Transparency are the options available.

On your AirPods Pro, if you’re wearing them

  • Press and hold the force sensor on the stem of your AirPods Pro with either one of your AirPods.
  • With the change in signal, a tone will sound. Toggle between the three noise-cancelling settings by pressing and holding the button repeatedly.

Replacement service

It will replace the affected AirPods Pro at no cost by Apple. Before being replaced, experts will inspect the AirPods Pro, according to the company. The units in question, according to Apple, were made before October 2020. If you experience a problem with your AirPods, you have three years from the date of purchase to get them fixed for free by Apple.

Is this affecting all AirPods Pro?

According to Apple, a small number of iPhones have sound problems. Furthermore, the issues are limited to AirPods Pro units manufactured before October 2020. Only the AirPods Pro, not the original AirPods, are affected by the sound difficulties.

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To get your AirPods Pro fixed, go for an Apple Authorized Service Provider. It will inspect your AirPods Pro to ensure they are qualified for this program before any service. AirPods Pro that has a proven fault (left, right, or both) will replace. The case for the AirPods Pro is unaffected, and if you’ve left them out in the weather or dropped them too many times, they won’t be eligible for the repairs/replacement.

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